Had an issue with a repair. Kind of talked me into repairing my 1997 Subaru rather than donating the vehicle. Recommended new spark plugs, forgot to tell me of a potential helix problem found in the evaluation. Spark plugs that they installed blew out in three weeks and rendered the vehicle unusable. Would not consider a refund, Claimed they did not over tighten the spark plugs and that I approved the work, which without all the findings is not an informed affirmation. They made poor recommendations, omitted critical findings in a report I paid for and although professional have not been very understanding. Had to send matter to the Automotive repair board and Small claims court for potential Satisfaction.