I got an appointment right away, they accomodated my drop off/pick up needs, and they had really good follow up. I have been to The Garage before and they had my maintenance records handy so they knew what was done on my car and when. I have a 2001 Jetta so it needs a little more attention than a newer car. They didn't try to oversell me on things that needed to be fixed, and they were clear on what needs to be done now versus what should be done in the next 3-6 months. I will continue to have my car serviced there.