I have taken my cars to The Garage for a few years now and my most recent experience was not a good one. I had taken my car in for a routine oil change and tire rotation. Prior to dropping off the car, I let them know that the Blind spot monitoring was malfunctioning and asked them to take a look at it. When I received the call that the car was ready for pickup, I was reassured that the technician had attempted on several occasions to test the blind spot monitoring and they found no issue with it. While on the phone I explained that the light on the dash was flashing and it had been happening since I last took it in when I got the battery replaced. Again, I was reassured that it was working cause he had just moved the car to the parking lot. When I arrived to pick up the car, it was noticed that the blind spot monitoring light was flashing on the dash and they had to then diagnose the issue and in the end I was informed that it's a software issue and they are unable to fix the problem. This was a frustrating situation as I was reassured that the issue was resolved prior to me picking up the car and that the technician had attempted to replicate the problem with no success. It felt like they said they were unable to fix the issue as it was 30mins prior to the shop closing. I am not sure that I will continue bringing my car to the Garage in the future.
Hey Chris! I appreciate your support through the years. I'll be the first to admit that we're not always perfect, but when there is a problem, I'll also be the first in line to fix it. I'll look into what happened with your visit and I'll reach out to you with a solution. Feel free to contact me anytime - [email protected]
- The Garage SF