San Francisco Auto Repair

Mon - Fri: 8:00 AM - 5:30 PM

(After Hours and Weekend drop off available)

Call Us!(415) 864-0111
340 10th St , San Francisco, CA 94103
5

My family brings our cars to the Garage because they are honest and do excellent work. They never disappoint.

5

4

3

After hearing so many praises here on the Internet, I decided to try it out myself. I was slightly disappointed. The good things about them is they are VERY friendly and professional. However, when I made an appointment with them on the phone, they said that they could do a price estimate (itemize the parts and the labor cost, etc.) for me free of charge, and they will also do a complimentary inspection. However, when I got there, they told me that for "diagnostic" they will have to charge me for US$120, as it would take 1-2 hours to diagnose the problems, and without diagnostic, they can not come up with a price estimate. They did offer that they could do a free error code scanning for me, which I'm thankful (my car is a 1993 Mercedes, which does NOT have OBDII system, meaning more trouble for them). As I had to rush back to work, I decided to just let them do the error code scanning (to see if it matches with my friend's scanning), and NOT the $120 diagnostic. I'm glad that I decided to do that, as later when their mechanic did the code scanning, their diagnostic system had trouble to communicate with my car computer. The mechanic said that either there is something wrong with my my car computer, or it's a software problem with their diagnostic system. However, just few days ago my mechanic friend just did the code scanning for me and he was able to get the codes (so nothing was wrong with my car computer). Bottom line is, friendly and professional folks, but they might NOT have sufficient equipments for some specialty cars (like Mercedes made before 1995).

5

I normally don't write review on mechanic shops. To me, most mechanics are there to upsell on things that you don't need in your car. Until I went to The Garage. I towed my car down to The Garage because it was the closest thing off the freeway. I had a previous mechanic look at my car and was told that I need to replace the alternator and the starter. I was greed with a smile and asked what has happened before the car broke down. They didn't assume that they know what was wrong right away and listen to what I was saying. I even told them that my previous mechanic told me it was the alternator and the starter and how much he would charge me. The person in the front desk told me that they will do an inspection and see whats wrong before they do anything. I was not in the best mood. I reply back with just change the alternator and the starter and let me know how much would that be. I went across the street to get a cup of coffee. By the time I came back the guy at the front desk told me that I don't need to replace the alternator or the starter, but need to replace a battery. Which they had in stock. I agreed with replacing the battery and told them that I will be back if its not the battery. 3 months has gone by and everything has been working great. I brought my other car down to be serviced and very impressed by the service they provided me. I have recommended my co-workers, family, and friends to The Garage and they have said the same thing about this place.

5

Great service, friendly people, and good pricing at both The Garage and their sister shop for body work, Full Spectrum Autobody. We have been repeat customers for a broken door handle replacement as well as a bumper replacement. Mike took great care of us - thank you! Services: Body & Trim, Oil change

5

5

5

Super friendly staff members with fast service of changing my Mini's battery, and issued me $10.00 off as a returning client. Service: Battery

1

Felt disrespected and overcharged. Inside door handle was broken along with the window controls. We took it in, hoping to get entire thing repaired. They look at it, tell us to wait while they get the parts. When they do, and we come back, they realized something was wrong with the electrical components, and would have to order even more parts. We had to press the guy for him to admit that they should have found this out the first time, initially he would not suggest any wrongdoing. I am well versed in electrical engineering and could tell right away the guy had no idea what he was talking about. In fact, I felt good about repairing the electronics myself, but we wanted the car door to feel more stable. So we wait again for a part to arrive. They proceed to just fix the electronics, which I could have done myself. Upon being asked why they could not fix the entire handle, they said they needed a certain part that was rare and expensive. THEY NEVER MENTIONED THAT BEFORE, NOR THAT WHAT THEY WERE FIXING WAS JUST THE ELECTRONICS. They should have told us from the start our options, instead of stringing us along for the most expensive outcome. The guy was rude and would not admit it could have been handled better. Lesson: bring friends who like cars to shop, to avoid getting ripped off.

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