Needed a trailer hitch installed on my Honda CR-V. I was able to set up an appointment time through their website with no problem. I was aware that on my vehicle some amount of fascia would have to be altered for it to fit correctly. I made the appointment with this in mind. When I dropped off my vehicle I mentioned this to the staff and before they started the work, they reached out to me to doubly check that I was okay with it. I told them I was and the work commenced. When I went to go pick up my vehicle, I had an image of a horror slash job done to my vehicle. I was pleasantly surprised when I found out that they had to barely cut anything and it was only visible if you crawl under the vehicle. The price of the job even came in under what they had quoted me by phone. I am very satisfied with the job they did.